Terms of Service
Effective Date: February 20, 2026
Terra Fertility, LLC · www.terrafertility.com
- Acceptance of Terms
By accessing or using the Terra Fertility website at www.terrafertility.com (the “Site”) or any related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, please do not use our Site or Services.
These Terms apply to all visitors, patients, prospective patients, and others who access or use the Services.
- Description of Services
Terra Fertility, LLC (“Terra Fertility,” “we,” “us,” or “our”) is a reproductive endocrinology and infertility clinic located in Massachusetts. Our Site provides general information about our clinic, clinical staff, treatment options, and fertility services. It may also include tools such as appointment request forms, educational content, and calculators for informational purposes.
Clinical care, medical advice, diagnosis, and treatment occur solely within the formal patient–physician relationship and are governed by separate clinical agreements and informed consent documents.
- Eligibility & Account Registration
Our Site is intended for individuals who are 18 years of age or older. By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
If we offer any account-based features (e.g., patient portal access), you agree to provide accurate, complete, and current information and to keep your login credentials confidential. You are responsible for all activity under your account.
- Permitted & Prohibited Use
You may use the Site to learn about Terra Fertility’s services, request appointments, submit inquiries, and access educational resources. You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable regulations;
- Attempt to gain unauthorized access to any portion of the Site or its related systems;
- Transmit any viruses, malware, or other malicious code;
- Scrape, harvest, or collect data from the Site without our prior written consent;
- Post or transmit any content that is defamatory, harassing, or otherwise objectionable;
- Impersonate Terra Fertility or any of its staff.
We reserve the right to suspend or terminate access for any user who violates these terms.
- No Medical Advice
Important: The content on this Site is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment, and should not be relied upon as a substitute for consultation with a qualified healthcare provider.
Tools such as egg freezing calculators or ovarian reserve estimators are educational tools only and do not produce a clinical diagnosis or treatment plan. Always consult with a board-certified reproductive endocrinologist regarding your individual health situation.
In case of a medical emergency, call 911 or go to the nearest emergency room immediately.
- Intellectual Property
All content on the Site — including but not limited to text, graphics, logos, images, video, and software — is the property of Terra Fertility, LLC or its content suppliers, and is protected by applicable copyright, trademark, and intellectual property laws.
You may access and print a single copy of Site content for your personal, non-commercial use. Any other use, reproduction, distribution, or modification without our prior written consent is strictly prohibited.
- Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the practices described therein.
As a healthcare provider, Terra Fertility also maintains a separate HIPAA Notice of Privacy Practices that governs the use and disclosure of your protected health information (PHI) in the context of clinical care.
- Disclaimers & Limitation of Liability
The Site and Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Terra Fertility does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by applicable law, Terra Fertility, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or Services.
- Indemnification
You agree to defend, indemnify, and hold harmless Terra Fertility, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.
- Termination
Terra Fertility reserves the right to suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Services will immediately cease.
- Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts.
- Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site, with an updated effective date. We encourage you to review these Terms periodically. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.
- Contact Us
If you have any questions or concerns about these Terms, please contact us:
Terra Fertility
Website: www.terrafertility.com
Email: info@terrafertility.com
Privacy Policy
Privacy Policy
Effective Date: February 20, 2026
Terra Fertility, LLC · www.terrafertility.com
- Overview
Terra Fertility, LLC (“Terra Fertility,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at www.terrafertility.com (the “Site”) or interact with our services.
By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site. This Policy is incorporated by reference into our Terms of Service.
Note for Patients: Information you share in the context of clinical care is governed by our separate HIPAA Notice of Privacy Practices, provided to you at or before your first appointment. This Policy applies to your use of our website and digital communications.
- Information We Collect
Information You Provide Directly
When you interact with our Site — for example, by submitting an appointment request, completing a contact form, or signing up for our newsletter — we may collect:
- Name, email address, phone number, and date of birth
- General health-related inquiries (e.g., type of treatment you’re interested in)
- Insurance information or billing details
- Messages or questions you submit to us
Information Collected Automatically
When you browse our Site, we automatically collect certain technical information, including:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device type (desktop, mobile, tablet)
- Cookie identifiers and analytics data (see Section 6)
Information from Third Parties
We may receive anonymized or pseudonymized information about you from third-party services such as Google Analytics or advertising platforms when you interact with our advertisements or are referred to our Site.
- How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Examples |
| Responding to inquiries | Answering appointment requests, contact form submissions |
| Scheduling & Care Coordination | Confirming appointments, sending reminders |
| Site Improvement | Analyzing usage patterns, fixing bugs, optimizing content |
| Marketing & Outreach | Sending newsletters or educational content (with your consent) |
| Legal Compliance | Complying with applicable federal and Massachusetts law |
| Security | Detecting and preventing fraud or unauthorized access |
We will not use your information for any purpose incompatible with those listed above without your prior consent.
- How We Share Information
We do not sell, rent, or license your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our Site or delivering services (e.g., hosting providers, email platforms, scheduling software), under contractual obligations to keep your information confidential.
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, safety, and property of Terra Fertility, our staff, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all our assets, your information may be transferred subject to the terms of this Policy.
- With Your Consent: For any other purpose, with your explicit prior consent.
All third-party service providers are required to maintain the confidentiality and security of your data.
- Mobile Communications — No Third-Party Sharing
📵 TERRA FERTILITY MOBILE PRIVACY COMMITMENT
Terra Fertility does not share, sell, rent, or disclose any personal information collected via mobile communications — including SMS/text messages, phone calls, or mobile forms — with third parties for marketing, advertising, or any commercial purpose.
Mobile opt-in data and consent obtained through our communications programs will not be shared with any third party, affiliate, or partner without your express written consent.
SMS & Text Message Communications
If you opt in to receive text message communications from Terra Fertility (such as appointment reminders or general health updates), the following apply:
- Consent: You must affirmatively opt in to receive SMS communications. Your consent is not a condition of receiving care.
- Message Frequency: Message frequency may vary based on the nature of your care and communications preferences.
- Opt-Out: Reply STOP to any text message at any time to opt out. You may also contact us directly.
- Help: Reply HELP for assistance, or email info@terrafertility.com.
- Message & Data Rates: Standard message and data rates from your carrier may apply.
No Mobile Data Sharing
Information collected through mobile channels — including your phone number, message content, and consent records — is used solely to communicate with you directly. This information is never shared with third parties for marketing, advertising, data brokering, or any other commercial purpose. We comply with all applicable TCPA (Telephone Consumer Protection Act) regulations and wireless carrier requirements.
- Cookies & Tracking Technologies
Our Site uses cookies and similar technologies (pixels, web beacons) to enhance your browsing experience and analyze traffic. Types of cookies we use:
- Essential Cookies: Required for core Site functionality (e.g., form submissions). These cannot be disabled.
- Analytics Cookies: Tools such as Google Analytics help us understand how visitors use our Site. Data is aggregated and anonymized.
- Marketing Cookies: We may use advertising platforms (Google Ads, Meta) to display relevant ads. These platforms may set their own cookies.
You may disable non-essential cookies through your browser settings. Disabling cookies may affect certain Site functionality.
- HIPAA & Protected Health Information
As a covered healthcare entity under the Health Insurance Portability and Accountability Act (HIPAA), Terra Fertility maintains strict policies and procedures for the handling of Protected Health Information (PHI). PHI related to your clinical care is governed by our HIPAA Notice of Privacy Practices — a separate document provided to all patients.
General inquiry information submitted through our website prior to establishing a patient relationship is governed by this Privacy Policy. Once a patient relationship is established, HIPAA protections apply to all health information you share with our clinical staff.
Our patient portal (nAble) is a HIPAA-compliant platform. Please refer to the portal’s privacy documentation for details on how records are stored and transmitted.
- Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted through our Site
- Access controls and authentication requirements for staff
- Regular security assessments and monitoring
- Vendor agreements requiring equivalent data protection standards
Please note: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. Do not submit sensitive health information through general website contact forms.
- Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Website inquiry data is generally retained for up to 3 years unless you request deletion. Clinical records are subject to Massachusetts state medical records retention requirements (minimum 7 years, or until a minor patient reaches age 21).
You may request deletion of non-clinical personal information at any time by contacting us (see Section 13).
- Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the “unsubscribe” link or by contacting us.
- Data Portability: Request your data in a portable, machine-readable format.
- Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
Residents of Massachusetts may have additional rights under state privacy law. To exercise any of these rights, contact us using the information in Section 13. We will respond within 30 days.
- Children’s Privacy
Our Site is intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected information from a child under 13, we will promptly delete it. Parents or guardians who believe their child has submitted personal information to us should contact us immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the new effective date at the top of this page. For material changes, we will provide more prominent notice (such as an email notification). Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.
- Contact Us
For any questions, concerns, or requests related to this Privacy Policy — including to exercise your rights — please contact us:
Terra Fertility — Privacy Contact
Website: www.terrafertility.com
Email: info@terrafertility.com
For HIPAA-related requests, please contact our Privacy Officer directly or refer to our Notice of Privacy Practices.
